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Call centre to cut queues, waiting time at health facilities
09 : 21 AM - 15/10/2016
By Nayla Barakat
Manama, Oct. 15 (BNA): A national Call Centre to cut down long queues of patients and waiting time in the health centres of Bahrain has been established by the Ministry of Health.

The Call Centre telephone number 80007000 helps patients to fix their appointment in their respective health centres. The call centre agents upon receiving the personal or smart card number of the patients will inform them about their area and health centre according to their block number, said a health ministry official.

He said that the call centre agent will also inform the patient about the doctor and the room number they are supposed to visit. Once the patient arrives to his/her health centre they have to go directly to the room number provided by the call centre. As a routine each health centre has to provide the call centre with the daily schedule of the doctors.

The aim of this call centre is to reduce the waiting time of the patients in the health centres, he said. This call centre was first introduced only for the Muharraq Health Centre, after receiving a positive feedback and looking at its success rate the centre was launched on national level, he added.

The call centre is active on Sunday to Thursday between 7am and 1pm and from 4pm to 11pm.

He said that on Friday and Saturday the health centres receive walk-in patients. If there are any emergency cases they are referred to the nursing station. The nurses upon examination give a card on which certain colours indicate the condition on the patients. Like the green is normal, orange is immediate attention and red means the doctor has to attend the patient right at the nursing station.

The emergency cases that needs further attention are referred to the Bahrain Defence Force Hospital or the Salmaniya Medical Complex.

The call centre is also open to the expats to take prior appointment with the doctors in the health centres. They have to first go to the reception of the health centres to pay the BD3 fee, he added.

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